How Energy Retailers vs Distributors Work in Alberta — Who Does What (And Why It Matters)

What’s the Difference Between an Energy Retailer and a Distributor?

If you’ve ever looked at your Alberta electricity or natural gas bill and wondered who all these companies are — you’re not alone. Most Albertans see names like ATCO, ENMAX, FortisAlberta, or EPCOR alongside their chosen energy provider and think: wait, didn’t I sign up with one company?

The short answer: in Alberta’s deregulated energy market, retailers and distributors play completely different roles, and understanding the difference can save you real money on your energy bills.

Here’s how it all works — in plain language.

Alberta’s Energy System: The Three Key Players

Alberta’s energy market has three main layers. Each one handles a different piece of getting electricity or natural gas to your home:

1. Generators/Producers — The companies that produce electricity (power plants, wind farms, solar farms) or extract natural gas. They sell energy on the wholesale market.
2. Distributors (Wires/Pipes Companies) — The companies that own and maintain the physical infrastructure — the power lines, poles, gas pipelines, and meters that deliver energy to your home.
3. Retailers — The companies you actually choose to buy your energy from. They purchase energy from the wholesale market and sell it to you at a rate you agree to — either fixed or variable.

Think of it like groceries: the farmer grows the food (generator), the trucking company delivers it (distributor), and the grocery store sells it to you (retailer). You choose which store to shop at, but the truck route stays the same.

What Does an Energy Distributor Actually Do?

Distributors are the infrastructure companies. In Alberta, the main ones are:

• ATCO Electric — Serves rural and northern Alberta (about 265,000 customers)
• FortisAlberta — Covers central and southern Alberta (about 580,000+ customers)
• ENMAX (City of Calgary) — Serves Calgary and surrounding areas
• EPCOR (City of Edmonton) — Serves the Edmonton region
• ATCO Gas — Handles most natural gas distribution across Alberta

Here’s what distributors are responsible for:

• Maintaining power lines, gas pipelines, and meters — They keep the physical network running.
• Responding to outages and emergencies — If a storm knocks out power in Red Deer or a gas leak is reported in Edmonton, it’s the distributor who sends a crew.
• Connecting and disconnecting service — When you move to a new home, the distributor handles the physical hookup.
• Reading your meter — They measure how much electricity or gas you actually use each month.

The Key Point About Distributors

You don’t get to choose your distributor. It’s assigned based on where you live. If your home is in FortisAlberta’s service territory, that’s who maintains your lines — regardless of which retailer you pick. This is because it would be wildly impractical (and expensive) to have competing sets of power lines running down every street.

Distribution charges show up on your bill as “Transmission & Distribution” fees. These are regulated by the Alberta Utilities Commission (AUC) and are the same no matter which retailer you’re with. For a deeper breakdown, see our guide on transmission and distribution charges in Alberta.

What Does an Energy Retailer Do?

Retailers are the companies you actually choose. In Alberta’s deregulated market, you have the freedom to pick your energy retailer — and that choice directly affects the rate you pay for electricity and natural gas.

Here’s what retailers handle:

• Purchasing energy on the wholesale market — Retailers buy electricity and natural gas from producers and generators.
• Setting your rate — They offer you a price plan (fixed rate, variable rate, or floating rate) for the energy you consume.
• Billing you — Most retailers handle the entire bill, including passing through the distribution and transmission charges on a single invoice.
• Customer service — Questions about your rate, your contract, or your payment? That’s your retailer.

At Get Energy, for example, we offer competitive fixed and variable rates for both electricity and natural gas across Alberta — from Calgary to Grande Prairie to Lethbridge and everywhere in between.

How Retailers and Distributors Work Together

Even though they’re separate companies, retailers and distributors coordinate closely:

1. The distributor reads your meter and reports your usage.
2. The retailer takes that usage data and multiplies it by your rate to calculate the energy portion of your bill.
3. The retailer also collects the distribution and transmission charges on behalf of the distributor and passes them through.
4. You get one bill from your retailer that includes everything.

This is why your bill shows charges from multiple entities even though you only deal with one company day to day.

Why This Matters for Your Wallet

Here’s the critical takeaway: the only part of your bill you can actually control is the energy rate — and that’s set by your retailer.

Transmission and distribution charges are regulated and fixed. Administration fees are standard. But the cents-per-kilowatt-hour you pay for electricity, or the cents-per-gigajoule for natural gas? That comes down to which retailer you’re signed up with and what plan you chose.

Let’s look at real numbers. On a typical Alberta home using around 600 kWh of electricity per month:

• At the Regulated Rate Option (RRO), your energy charge fluctuates monthly. In 2025-2026, it ranged from roughly 8 to 18 cents/kWh depending on market conditions.
• With a competitive fixed-rate plan, you lock in a predictable rate — no surprises when the wholesale market spikes.
• The distribution and transmission charges remain roughly the same either way — typically $60-$90/month depending on your area and usage.

So switching retailers doesn’t change your wires or pipes, doesn’t interrupt your service, and doesn’t require any equipment changes. It simply changes who sets your energy rate. Learn more about how switching energy providers works in Alberta.

Common Misconceptions About Retailers vs. Distributors

“If I switch retailers, will my power go out?”

No. Switching retailers is a billing change, not a physical one. Your distributor (FortisAlberta, ATCO, ENMAX, EPCOR) continues maintaining your lines exactly as before. The electrons flowing into your home don’t know or care which retailer you’re with.

“My distributor is also my retailer — is that normal?”

Yes, in some cases. ENMAX and EPCOR operate as both distributors and retailers in Calgary and Edmonton respectively. But even if your distributor also offers retail services, you’re not locked in. You can still switch to an independent retailer like Get Energy for a potentially better rate.

“Can my retailer fix a power outage?”

No. Power outages, gas leaks, and infrastructure problems are handled by your distributor. If you lose power, call your distributor’s emergency line — not your retailer. Your retailer can help with billing questions, rate changes, and account management.

“Are all retailers basically the same?”

Definitely not. Retailers differ in the rates they offer, their contract terms, customer service quality, cancellation fees, and additional programs. Some retailers lock you into long contracts with hefty exit penalties. Others, like Get Energy, focus on straightforward pricing without hidden fees. It pays to compare — literally. Check out our Alberta energy providers comparison for a side-by-side look.

What About the Regulated Rate Option (RRO)?

If you haven’t actively chosen a retailer, you’re likely on the Regulated Rate Option. The RRO is a default rate set monthly based on wholesale market prices, offered by your local default supplier (often your distributor’s retail arm).

The RRO isn’t a “government rate” or a discounted rate — it’s simply the rate you get if you don’t shop around. In many months, competitive retailers offer rates below the RRO. For more details, read our full breakdown: Alberta’s Regulated Rate Option (RRO) Explained.

The Role of the Alberta Utilities Commission (AUC)

The AUC oversees the entire system to make sure it’s fair:

• They regulate distribution charges — distributors can’t just charge whatever they want.
• They license retailers — every retailer operating in Alberta must be AUC-licensed.
• They set rules for contracts — retailers must follow specific disclosure and cancellation rules.
• They handle complaints — if you have a dispute with your retailer or distributor, the AUC is the final authority.

This regulatory framework is what makes Alberta’s deregulated market work. “Deregulated” doesn’t mean unregulated — it means you have the freedom to choose your retailer while the infrastructure and rules are still overseen by the province.

How to Tell Which Is Which on Your Bill

Next time you look at your energy bill, here’s a quick guide to what comes from where:

For a complete walkthrough of every charge on your bill, see our guide: Your Alberta Electricity Bill Explained.

How to Choose the Right Retailer

Since your retailer is the one part of the equation you control, here’s what to look for:

1. Compare rates — Look at the actual cents/kWh or cents/GJ, not just marketing claims. Check current Get Energy rates here.
2. Understand the contract — How long is the term? Is there an early cancellation fee? What happens when the contract expires?
3. Check for hidden fees — Some retailers advertise low rates but add high administration fees, exit fees, or “security deposits.”
4. Look at customer reviews — Google Reviews, BBB ratings, and the AUC’s complaint records tell you a lot.
5. Consider additional benefits — Do they offer energy bundles with internet or other services? Special programs like Solar Club for solar homeowners?

Frequently Asked Questions

Can I switch energy retailers if I’m renting?

Yes. If the energy account is in your name, you have full freedom to choose your retailer — whether you own or rent. Your landlord cannot force you to use a specific retailer if you’re the account holder.

How long does it take to switch retailers?

Switching typically takes effect within one billing cycle (about 30 days). There’s no physical work required — no one comes to your home, and your service is never interrupted.

Will switching retailers affect my gas AND electricity?

Not automatically. Electricity and natural gas are separate accounts, even if they appear on the same bill. You can switch one, both, or neither independently.

What happens if my retailer goes out of business?

You won’t lose power or gas. If a retailer ceases operations, your account is transferred to the default RRO supplier for your area. Your distributor keeps delivering energy regardless of what happens to your retailer.

Do I need to notify my distributor if I switch retailers?

No. Your new retailer handles the switch notification. The distributor updates their records automatically — you don’t need to make any calls or fill out any forms with them.

The Bottom Line

Understanding the difference between retailers and distributors is one of the most practical pieces of energy knowledge an Albertan can have. Your distributor keeps the lights on — literally — by maintaining the wires and pipes. Your retailer determines what you pay for the energy flowing through them.

Since you can’t change your distributor but you can change your retailer, that’s where your power (pun intended) lies. If you haven’t compared rates recently, it’s worth a five-minute look.

→ Compare Get Energy’s current electricity and natural gas rates

How Electricity Generation Works in Alberta — Where Your Power Actually Comes From (2026)

When you flip a light switch in Calgary or turn on the AC in Edmonton, electricity flows instantly. But where does that power actually come from? How does it get from a generation facility to your outlet? And why does the source of generation affect what you pay on your monthly electricity bill?

Alberta’s electricity system is unique in Canada — it’s a deregulated, competitive market where dozens of generators compete to supply power. Understanding how generation works gives you a real edge as a consumer, especially when choosing between fixed and variable rates.

Here’s a clear, plain-language breakdown of how Alberta generates electricity in 2026.

Alberta’s Electricity Generation Mix in 2026

Alberta’s power generation has undergone a dramatic transformation over the past decade. Here’s what the current mix looks like:

• Natural gas: ~68% of total generation capacity. This is Alberta’s backbone fuel — reliable, dispatchable, and available 24/7.
• Wind: ~18% of installed capacity. Alberta has some of the best wind resources in Canada, especially in southern Alberta near Pincher Creek and around Drumheller.
• Solar: ~5% and growing fast. Alberta gets more sunshine than any other province — about 2,300 hours of bright sunshine annually in southern regions.
• Coal: ~3% and declining. Alberta was once heavily coal-dependent but has been phasing out coal generation since 2015. The last coal units are converting to natural gas or shutting down.
• Other (hydro, biomass, cogeneration): ~6%. Small hydro facilities on the Bow and North Saskatchewan rivers, plus industrial cogeneration at oil sands facilities.

For context: in 2015, coal accounted for over 55% of Alberta’s generation. The shift to natural gas and renewables has been one of the fastest energy transitions in North America.

How the Alberta Power Grid Works

Alberta’s electricity system has four main components, each handled by different organizations:

1. Generation — Where Power Is Made

Private companies own and operate power plants across the province. Major generators include TransAlta, Capital Power, ATCO, and Heartland Generation. They build and operate natural gas plants, wind farms, solar farms, and the remaining coal units.

Unlike some provinces (like BC or Manitoba) where a Crown corporation owns almost all generation, Alberta’s system is entirely competitive. Any company can build a power plant and sell electricity into the grid.

2. Transmission — The Highway System

High-voltage transmission lines carry electricity from power plants to local areas. Think of these as the highways of the electrical system — they move large amounts of power over long distances.

The Alberta Electric System Operator (AESO) plans and oversees the transmission system, while companies like AltaLink and ATCO Electric own and maintain the actual lines. These transmission charges show up on your bill as a separate line item.

3. Distribution — The Local Roads

Distribution companies (like ENMAX in Calgary, EPCOR in Edmonton, and FortisAlberta in rural areas) take power from the transmission system and deliver it to individual homes and businesses through lower-voltage local lines.

Distribution charges also appear as a separate line on your bill. These cover the cost of maintaining the poles, wires, and transformers in your neighbourhood.

4. Retail — Who You Pay

Retailers like Get Energy buy electricity from the wholesale market (or lock in contract prices) and sell it to you at either fixed or variable rates. This is the part of the system where you have a choice — and where you can save money by shopping around.

The Merit Order — How Electricity Prices Are Set

Alberta uses something called the merit order to determine which power plants run at any given moment. Here’s how it works:

1. Every generator submits an “offer” — the price at which they’re willing to sell electricity into the grid.
2. The AESO stacks these offers from cheapest to most expensive.
3. As demand increases throughout the day, more expensive generators get called on.
4. The price everyone gets paid is set by the most expensive generator needed to meet demand at that moment.

This is called the pool price, and it changes every hour (sometimes every few minutes). It’s the wholesale price of electricity in Alberta.

Why This Matters for Your Bill

If you’re on the Regulated Rate Option (RRO), your rate closely tracks the pool price — so it fluctuates monthly. If you’re on a fixed-rate contract with a retailer like Get Energy, your rate is locked in regardless of what the pool price does.

On a hot summer afternoon when everyone’s running their air conditioning, the pool price might spike to $200/MWh or higher. On a mild spring night with strong winds, it might drop to $0 or even go negative (yes, generators sometimes pay to keep running rather than shut down and restart).

Natural Gas Generation — Alberta’s Workhorse

Natural gas plants dominate Alberta’s grid for good reason:

• Reliability: Gas plants can run 24/7 and adjust output quickly to match demand.
• Fuel availability: Alberta sits on massive natural gas reserves. The fuel is cheap and abundant.
• Lower emissions than coal: Natural gas produces about 50-60% less CO₂ per megawatt-hour than coal.
• Flexibility: Modern combined-cycle gas turbines can ramp up or down within minutes, making them ideal partners for variable wind and solar generation.

Most of Alberta’s recent generation growth has been in natural gas. The province has added several large combined-cycle plants in the past five years, and many former coal units have been converted to burn natural gas instead.

Wind Power in Alberta — A Growing Force

Alberta has become one of Canada’s wind energy leaders. The province has over 4,500 MW of installed wind capacity, with major wind farms located in:

• Southern Alberta: Near Lethbridge and Pincher Creek — some of the windiest spots in the country.
• Central Alberta: Around Red Deer and Drumheller.
• Eastern Alberta: Near Hanna, Oyen, and Medicine Hat.

Wind turbines generate electricity whenever the wind blows above about 12 km/h (the “cut-in speed”). Modern turbines can produce power in winds up to about 90 km/h before they shut down for safety.

The challenge with wind is intermittency — the wind doesn’t always blow when you need power most. That’s why natural gas plants serve as the essential backup, ramping up when wind output drops.

Solar Generation — Alberta’s Sunshine Advantage

Alberta might not seem like an obvious solar leader, but the numbers tell a different story. Southern Alberta receives about 2,300 hours of bright sunshine per year — more than most locations in Germany, which is one of the world’s largest solar markets.

Large-scale solar farms are increasingly common across the province, with projects ranging from 10 MW community installations to 400+ MW utility-scale facilities. And thousands of Alberta homeowners have installed rooftop solar panels through the micro-generation program.

If you’ve got solar panels on your roof, you’re actually a generator yourself. Through net metering, any excess electricity you produce gets credited on your bill. Get Energy’s Solar Club is designed specifically for solar homeowners who want the best possible rate on the electricity they still need from the grid.

Coal Phase-Out — The End of an Era

For decades, coal was king in Alberta. As recently as 2015, coal plants generated over 55% of the province’s electricity. But a combination of federal regulations, provincial policy, and market economics has driven coal’s rapid decline.

Key milestones in Alberta’s coal transition:

• 2015: Coal generates 55%+ of Alberta’s electricity.
• 2016: Alberta announces plan to phase out coal by 2030.
• 2018-2023: Major coal units begin converting to natural gas or retiring.
• 2024-2025: Only a handful of coal units remain operational.
• 2030 target: Complete phase-out of coal-fired electricity generation.

Most coal units haven’t simply shut down — they’ve been converted to burn natural gas instead, preserving the infrastructure and jobs while dramatically cutting emissions.

How Generation Affects What You Pay

The cost of generating electricity is just one piece of your total bill, but it’s the piece you have the most control over. Here’s a simplified breakdown of a typical Alberta electricity bill:

• Energy charges (generation): ~40-50% of your total bill. This is the commodity cost — the actual electricity you consume.
• Transmission charges: ~15-20%. Moving power from generators to your area.
• Distribution charges: ~25-30%. Delivering power from your local substation to your home.
• Other (admin fees, rate riders, local access fees): ~5-10%.

When generation costs spike (due to high demand, low wind, or plant outages), the energy charge portion of your bill is what moves. The transmission and distribution charges are regulated and don’t change with the pool price.

This is exactly why locking in a competitive fixed rate with Get Energy can protect your budget. You control the biggest variable on your bill.

Peak Demand — When the Grid Gets Stressed

Alberta’s electricity demand follows predictable daily and seasonal patterns:

• Daily peak: Typically between 5:00 PM and 8:00 PM on weekdays, when people come home from work and start cooking, doing laundry, and running appliances.
• Summer peaks: Hot afternoons in July and August when air conditioning loads spike — this is when Alberta’s grid hits its highest annual demand.
• Winter peaks: Cold mornings in January and February when heating systems and lighting are running full tilt.
• Lowest demand: Overnight (2:00 AM to 5:00 AM) and on mild spring/fall days.

Peak demand matters because it determines whether enough generation capacity exists. When demand exceeds available supply, the AESO issues grid alerts — and in extreme cases, can order rolling brownouts (though this is very rare in Alberta).

Using energy during off-peak hours, running appliances overnight, and using a smart thermostat to shift heating/cooling loads can help reduce both your costs and stress on the grid.

The Future of Alberta Electricity Generation

Alberta’s generation mix will continue evolving. Key trends to watch:

• More renewables: Wind and solar capacity will keep growing, driven by falling costs and corporate demand for clean energy.
• Battery storage: Battery technology is advancing rapidly. Grid-scale batteries can store solar and wind energy for use during peak demand.
• Hydrogen: Alberta’s natural gas industry is exploring hydrogen production as a zero-emission fuel for power generation.
• Small modular reactors (SMRs): Nuclear is being studied as a future baseload option, though no Alberta projects are currently under construction.
• Capacity market: Alberta is evaluating changes to its electricity market structure that could affect how generators are paid and how prices are set.

Regardless of how the generation mix shifts, the fundamentals stay the same: choose a reliable energy retailer, lock in a rate that works for your budget, and make smart decisions about when and how you use electricity.

Frequently Asked Questions

What is the main source of electricity in Alberta?

Natural gas is Alberta’s primary electricity source, accounting for roughly 68% of total generation capacity. Wind power is second at about 18%, followed by solar at around 5%. Coal has dropped to about 3% and is being phased out completely by 2030.

Is Alberta’s electricity clean?

Alberta’s grid is significantly cleaner than it was a decade ago. The shift from coal (55%+ in 2015) to natural gas and renewables has reduced carbon intensity substantially. However, compared to provinces like BC (hydro) or Quebec (hydro), Alberta’s grid still has higher emissions per kilowatt-hour.

Why does Alberta’s electricity price fluctuate so much?

Alberta uses a competitive wholesale market where the price changes hourly based on supply and demand. When demand is high (hot summer afternoons) or supply is constrained (low wind, plant outages), prices spike. Fixed-rate plans protect you from these fluctuations.

Can I choose where my electricity comes from?

In Alberta’s deregulated market, you can choose your retailer, but not the specific source of your electricity. All generated power flows into the same grid. However, some retailers offer green energy programs, and installing rooftop solar lets you generate your own clean electricity at home.

What is the AESO?

The Alberta Electric System Operator (AESO) is the independent, not-for-profit organization that operates Alberta’s electrical grid. It manages the wholesale electricity market, plans the transmission system, and ensures reliable electricity supply across the province.

Transmission & Distribution Charges in Alberta — What They Are and Why They Cost So Much

If you’ve ever looked at your Alberta electricity bill and wondered why the energy charge is only a fraction of the total, you’re not alone. For most households, transmission and distribution (T&D) charges account for 40–60% of the entire bill — often more than the electricity itself.

These charges aren’t set by your retailer. They’re regulated by the Alberta Utilities Commission (AUC) and cover the cost of physically moving electricity from generators to your home. Understanding them won’t make them disappear, but it will help you read your bill with confidence and make smarter energy decisions.

How Electricity Gets to Your Alberta Home

Before a single kilowatt-hour (kWh) powers your coffee maker, it travels through three distinct stages:

1. Generation — Power plants (natural gas, wind, solar, coal-to-gas) produce electricity. This is the competitive portion of the market, where your choice of energy retailer matters.
2. Transmission — High-voltage lines (69 kV to 500 kV) carry bulk electricity across the province from generators to regional substations. Think of this as the highway system.
3. Distribution — Lower-voltage lines deliver power from local substations to individual homes and businesses. This is the local road network.

Transmission is managed by the Alberta Electric System Operator (AESO) and the companies that own transmission infrastructure (like AltaLink and ATCO Electric). Distribution is handled by local utilities — ENMAX in Calgary, EPCOR in Edmonton, FortisAlberta in rural areas, and others.

What Are Transmission Charges?

Transmission charges recover the cost of building, operating, and maintaining the high-voltage grid. On your bill, you’ll typically see them listed as:

• Transmission charge — a per-kWh rate (often 3–5 ¢/kWh)
• System administration charge — covers AESO’s operating costs

These rates are determined through regulatory proceedings at the AUC. Key factors that affect them include:

• Infrastructure investment — Alberta spent roughly $16 billion on transmission upgrades between 2009 and 2024 to modernize the grid and accommodate renewable generation. Those capital costs are recovered through your rates over decades.
• Peak demand — Transmission infrastructure must be sized for the highest demand moments, not the average. When Alberta hits peak demand on a cold January evening (often exceeding 12,000 MW), the grid needs capacity to handle it — even though average demand might be 9,000–10,000 MW.
• Line losses — Some electricity is lost as heat during transmission (typically 2–4%). These losses are built into the charges you pay.

What Are Distribution Charges?

Distribution charges cover the “last mile” — the local infrastructure that connects substations to your meter. These typically appear as:

• Distribution charge — a per-kWh rate (often 2–4 ¢/kWh)
• Fixed monthly charge — a flat fee ($15–$30/month, depending on your utility) that covers meter reading, billing, and basic service maintenance

Your distribution utility depends on where you live:

Distribution charges vary by utility service area. FortisAlberta customers, who are spread across a larger geographic area with lower density, often pay slightly higher per-kWh distribution rates than urban Calgary or Edmonton customers.

A Real Example: Breaking Down the Charges

Here’s a simplified example for a typical Alberta household using 600 kWh in a month (all figures approximate, mid-2026):

In this example, the actual electricity costs $48 — just 37% of the bill. The remaining 63% is T&D and other regulated charges. If you’ve ever thought, “I reduced my usage but my bill barely moved,” this is why: a large portion of your bill is fixed or semi-fixed regardless of consumption.

For a detailed walkthrough of every line, see our Alberta Electricity Bill Explained guide.

Why Have T&D Charges Been Rising?

Albertans have watched T&D charges climb steadily over the past decade. Several factors are driving this:

1. Massive Grid Modernization

The provincial transmission build-out (2009–2024) added over 5,000 km of new high-voltage lines. Projects like the Western Alberta Transmission Line and the Eastern Alberta Transmission Line cost billions. Those costs are amortized over 30–40 years and baked into current rates.

2. Renewable Integration

Alberta’s booming solar and wind development (the province now has over 5 GW of renewable capacity) requires grid upgrades to handle intermittent, decentralized generation. New transmission interconnections and grid-balancing equipment add costs.

3. Aging Distribution Infrastructure

Much of Alberta’s distribution grid was built during the 1950s–1980s oil boom. Replacing aging transformers, poles, and cables is expensive but necessary for reliability.

4. Population Growth

Alberta added roughly 500,000 residents between 2021 and 2025. Growing cities like Airdrie, Spruce Grove, and Cochrane need new substations, feeders, and service connections.

Can You Reduce Your T&D Charges?

Since these charges are regulated and mostly per-kWh or fixed, your options are limited but not zero:

Reduce Overall Consumption

Variable T&D charges are still tied to kWh usage. Using less electricity — especially during peak periods — directly lowers the variable portion. Our summer energy saving tips and smart thermostat guide can help.

Shift Usage Off-Peak

While Alberta doesn’t currently have widespread time-of-use billing for residential customers, the grid benefits when demand is spread more evenly. If time-of-use rates are introduced in the future (as other provinces have done), off-peak usage will directly save money on T&D.

Go Solar with Micro-Generation

Alberta’s micro-generation program lets solar homeowners offset their consumption, reducing variable T&D charges. When your panels produce more than you use, credits roll forward. Get Energy’s Solar Club offers Alberta’s best rates for solar homeowners — combining low energy charges with reduced T&D exposure through lower net consumption.

Lock In Your Energy Rate

While you can’t control T&D charges, you can control the energy portion of your bill by choosing a competitive fixed rate. Check Get Energy’s current rates — locking in a low energy rate means T&D charges are the only variable, which makes budgeting much easier.

What About Rate Riders?

You may notice “rate riders” on your bill. These are temporary surcharges (or credits) applied by your distribution utility to recover (or refund) costs that differed from what was originally forecast. They might include:

• Transmission rate rider — adjusts for differences between forecast and actual transmission costs
• Distribution rate rider — same concept for distribution costs
• Flow-through items — balancing pool charges, municipal franchise fees, etc.

Rate riders can swing positive or negative from year to year. They add complexity to your bill but are approved by the AUC and are temporary by design.

T&D Charges for Business Customers

If you run a business in Alberta, T&D charges work similarly but are often structured differently:

• Demand charges — many commercial/industrial rates include a demand component ($/kW) based on your peak usage in the billing period, not just total kWh.
• Rate classes — large power users may qualify for different distribution rate classes with lower per-kWh rates but higher fixed/demand charges.
• Interval metering — larger sites have meters that record usage in 15-minute intervals, enabling demand-based billing.

For businesses looking to manage energy costs, Get Energy’s commercial energy plans offer competitive rates on the portion you can control.

The Future of T&D Charges in Alberta

Looking ahead, a few trends will shape T&D costs in Alberta:

• Distributed energy growth — More rooftop solar and battery storage could reduce the need for some transmission investment, but also requires smarter grid management.
• Electrification — Electric vehicles and heat pumps will increase load, potentially requiring distribution upgrades in older neighbourhoods.
• Smart grid technology — Advanced metering and grid automation could improve efficiency and reduce operational costs over time.
• Potential rate reform — The AUC continues to review rate design. Time-of-use or demand-based residential billing could eventually change how T&D costs are allocated.

Frequently Asked Questions

Why are transmission and distribution charges so high in Alberta?

Alberta invested heavily in grid infrastructure over the past 15 years (~$16 billion in transmission alone). Those costs are recovered through rates over decades. Combined with aging distribution infrastructure needing replacement and rapid population growth, T&D charges have risen significantly.

Can I avoid transmission and distribution charges?

No — they apply to all grid-connected electricity customers in Alberta. However, you can reduce the variable portion by using less electricity or generating your own through solar micro-generation. Going completely off-grid eliminates them, but that’s impractical for most households.

Are transmission and distribution charges the same across Alberta?

Transmission charges are largely uniform across the province (postage stamp model), but distribution charges vary by utility. FortisAlberta, ENMAX, EPCOR, and ATCO Electric each have different rate structures approved by the AUC.

Do solar panels eliminate T&D charges?

Not entirely. Solar reduces the variable T&D charges by offsetting your net consumption, but fixed monthly charges still apply. The financial benefit is real — just not a complete elimination. See our solar ROI breakdown for a full analysis.

Who sets transmission and distribution rates in Alberta?

The Alberta Utilities Commission (AUC) approves all regulated T&D rates through public proceedings. Utilities file rate applications, interveners (including consumer advocates) participate, and the AUC issues decisions.

How Natural Gas Pricing Works in Alberta — What You’re Actually Paying

If you heat your home with natural gas — and roughly 75% of Alberta households do — then understanding how natural gas pricing works isn’t just academic. It directly affects what you pay every month from October through April, which is when most Albertans see their highest energy bills.

Yet natural gas pricing in Alberta is one of the least-understood parts of the energy market. Most people know they can shop for electricity rates, but many don’t realize the same choice exists for natural gas — or how the pricing actually works behind the scenes.

This guide breaks it all down: how natural gas rates are set in Alberta, what makes up your monthly bill, the difference between fixed and variable (floating) gas rates, and how to make a smart choice that saves you money.

How Natural Gas Pricing Works in Alberta

Alberta’s natural gas market was deregulated in 1996, which means you have the right to choose your natural gas retailer — just like you do for electricity in the deregulated market. But whether you’ve actively chosen a provider or not, you’re paying for gas through one of two pricing structures.

The Two Pricing Paths

1. Regulated Rate (Gas Cost Flow-Through)

If you haven’t signed a contract with a competitive retailer, you’re on the regulated rate — also called the Gas Cost Flow-Through rate for natural gas. This rate is set monthly by your default utility (ATCO Gas in most of Alberta, or your local gas distributor). It’s based on the actual wholesale cost of gas purchased on your behalf, plus a small administrative fee.

Key characteristics:

• Changes monthly based on wholesale gas market prices
• No contract or commitment — you can leave anytime
• Approved by the Alberta Utilities Commission (AUC)
• Includes no markup beyond actual cost recovery and admin

2. Competitive Retail Rate (Fixed or Floating)

When you sign up with a competitive retailer like Get Energy, you choose either a fixed-rate or floating-rate plan. Fixed rates lock your per-gigajoule (GJ) cost for a set term (typically 1–5 years). Floating rates track the market but are administered by your chosen retailer rather than the default utility.

What Determines the Price of Natural Gas?

The commodity price — what you pay per gigajoule of gas — is driven by supply and demand fundamentals in the North American gas market. Alberta sits on top of the Western Canadian Sedimentary Basin, one of the continent’s largest natural gas reserves, which means local supply is generally strong. But pricing is still influenced by several factors:

1. AECO Hub Pricing

Alberta’s natural gas benchmark is the AECO-C hub price, traded on the Natural Gas Exchange (NGX). Think of AECO as the Alberta equivalent of the Henry Hub price in Louisiana that sets U.S. gas prices. When you see “Alberta natural gas spot price” referenced in the news, it’s usually the AECO price.

As of early 2026, AECO prices have been ranging between $1.50 and $3.50 per GJ, depending on the season and storage levels. For context, that’s the wholesale commodity cost before any delivery, distribution, or administration fees are added.

2. Seasonal Demand Cycles

Natural gas demand in Alberta follows a predictable seasonal pattern:

• October–March (heating season): Demand surges as temperatures in cities like Calgary, Edmonton, and Red Deer regularly dip below -20°C. Prices tend to rise.
• April–September (shoulder/summer): Demand drops. Prices soften and storage facilities refill.

This cycle is why many Albertans lock in fixed rates before winter — to avoid paying peak seasonal prices during the coldest months.

3. Storage Levels

Alberta has significant underground gas storage capacity. When storage is well-filled heading into winter, price spikes are less severe. When storage is below average, markets get nervous and prices climb. You’ll sometimes see news reports about “injection season” (summer, when storage fills up) and “withdrawal season” (winter, when it’s drawn down).

4. Pipeline Capacity and Export Demand

Alberta gas doesn’t stay in Alberta. Significant volumes flow to British Columbia, Saskatchewan, Ontario, and the U.S. Pacific Northwest via the TC Energy pipeline network. When pipeline capacity is constrained or export demand is high, it can tighten local supply and push AECO prices up.

Conversely, pipeline bottlenecks sometimes trap gas in Alberta, causing AECO to trade at a discount to Henry Hub — which is actually good for Alberta consumers, even if it frustrates producers.

Breaking Down Your Natural Gas Bill

Your monthly gas bill isn’t just the commodity cost. Similar to how your electricity bill has multiple line items, your natural gas bill is made up of several components:

1. Gas Cost (Commodity Charge)

This is the actual cost of the natural gas you consumed, measured in gigajoules (GJ). A typical Alberta home uses 100–130 GJ per year, with the bulk consumed between November and March.

Example: If your rate is $2.80/GJ and you used 12 GJ in January, your gas cost is $33.60.

2. Delivery Charges (Distribution)

ATCO Gas (or your local distributor) charges for physically delivering the gas through their pipeline network to your home. This is a regulated charge — you pay it regardless of which retailer supplies your gas commodity. It typically includes:

• A fixed daily charge (around $1.35–$1.65/day depending on your rate class)
• A variable delivery charge per GJ consumed

Delivery charges often make up 30–50% of your total winter gas bill, which surprises many consumers.

3. Transmission Charges

These cover the cost of moving gas through the high-pressure transmission system from production areas to the local distribution network. It’s a smaller line item but still part of the regulated cost structure.

4. Municipal Franchise Fee

Most Alberta municipalities charge a franchise fee (typically 22–35% of delivery charges) for the right to use municipal land for gas infrastructure. This varies by city — Lethbridge, Medicine Hat, and smaller towns may have different rates than Calgary or Edmonton.

5. Carbon Levy / Federal Carbon Charge

As of 2026, natural gas consumers in Alberta pay the federal carbon charge, which currently sits at $98 per tonne of CO2 equivalent. For natural gas, this works out to approximately $4.90 per GJ consumed. This charge is passed through directly on your bill and applies regardless of your retailer.

The carbon charge has risen from $20/tonne in 2019 to $98/tonne in 2026, making it an increasingly significant portion of your gas bill — particularly in winter months when consumption is highest.

6. Administration Fee

Your retailer charges a small monthly admin fee (typically $4–$7/month) for account management and billing.

Fixed vs. Floating Natural Gas Rates — Which Is Better?

This is the decision every Alberta gas consumer faces, and there’s no universally right answer. The choice is similar to choosing between fixed and variable electricity rates, but with some natural gas–specific nuances.

Fixed-Rate Gas Plans

• How it works: Your per-GJ commodity rate is locked for the contract term (1–5 years).
• Best for: Households that want predictable winter bills, budget-conscious families, and anyone who doesn’t want to monitor gas markets.
• Typical rates (2026): Fixed gas plans in Alberta currently range from about $2.50–$3.80/GJ depending on the term length and retailer.
• Trade-off: You may pay slightly more than the market average over time, but you avoid price spikes during cold snaps.

Floating-Rate Gas Plans

• How it works: Your rate adjusts monthly (or even daily) based on the AECO benchmark or your retailer’s wholesale cost.
• Best for: Consumers comfortable with variability who believe gas prices will stay low or trend downward.
• Trade-off: You benefit when prices drop in summer but can face sharp increases during winter cold snaps or supply disruptions.

A Practical Comparison

Consider two households in Edmonton, both using 120 GJ per year:

• Household A (Fixed at $3.00/GJ): Pays $360/year in commodity costs. Same every month (adjusted for usage volume).
• Household B (Floating): Pays $1.80/GJ in summer months and $3.80/GJ in peak winter. Annual commodity cost might be $340–$390 depending on the winter severity.

The savings difference between fixed and floating is often modest — $20–$50/year in many cases. The real value of fixed rates is predictability, not necessarily lower total cost.

How to Get the Best Natural Gas Rate in Alberta

Here’s a practical approach to getting the best deal:

1. Compare Before Signing

The Alberta Utilities Commission maintains the UCaHelps rate comparison tool. Use it to see current offers from all licensed retailers, including fixed and floating options. Then check Get Energy’s current rates to see how they compare.

2. Bundle Gas and Electricity

Many retailers, including Get Energy, offer bundled pricing for both natural gas and electricity. Bundling often comes with a small per-unit discount or waived admin fees — and it simplifies your billing with a single provider.

3. Time Your Contract

Gas prices tend to be lower in spring and summer when demand is soft. Locking in a multi-year fixed rate during April–August can sometimes get you a better price than signing in October when winter demand is already pushing rates up.

4. Check the Contract Details

Before signing any gas contract, verify:

• The per-GJ rate (not just the monthly estimate)
• Contract length and early cancellation fees
• Whether the rate includes or excludes the carbon charge
• Any automatic renewal clauses

If you need help understanding any of these details, our switching guide walks through the process step by step.

Why Natural Gas Prices in Alberta Are Relatively Low

Despite the carbon charge adding to costs, Alberta consumers still enjoy some of the lowest natural gas prices in Canada. There are structural reasons for this:

• Proximity to production: The Western Canadian Sedimentary Basin produces more gas than Alberta consumes, keeping local supply strong.
• AECO discount: Pipeline constraints often mean Alberta gas trades below continental benchmarks, which benefits local buyers.
• Competitive retail market: With dozens of licensed retailers competing for customers, margins are thin and consumers benefit from price competition.
• Efficient distribution: ATCO Gas operates one of the most extensive distribution networks in Canada, and regulated delivery charges are kept in check by AUC oversight.

Reducing Your Natural Gas Costs

Beyond choosing a good rate, there are practical ways to lower your gas consumption and save money:

• Upgrade your furnace: A high-efficiency (95%+ AFUE) furnace uses significantly less gas than an older 80% model. The payback period in Alberta is typically 4–7 years.
• Seal and insulate: Air leaks around windows, doors, and attic hatches can increase your heating costs by 15–25%. Alberta offers rebate programs for home insulation upgrades.
• Program your thermostat: Lowering your thermostat by 2°C at night and when you’re away can reduce your gas bill by 5–10% over the heating season.
• Maintain your equipment: Annual furnace maintenance (cleaning, filter replacement, inspection) ensures your system runs at peak efficiency.

For more tips on cutting your overall energy costs, check out our guide on lowering your electricity bill and seasonal energy saving strategies.

Frequently Asked Questions

How much natural gas does a typical Alberta home use?

The average Alberta household uses 100–130 GJ of natural gas per year. In colder cities like Edmonton, usage tends toward the higher end. A well-insulated newer home may use as little as 80 GJ, while older homes with poor insulation can exceed 150 GJ.

Can I switch natural gas providers without an interruption in service?

Yes. Switching your gas retailer in Alberta is seamless — your physical gas delivery through ATCO (or your local distributor) continues uninterrupted. Only the commodity billing changes. There are no outages or technician visits needed.

What is the carbon charge on natural gas in 2026?

As of 2026, the federal carbon price is $98 per tonne of CO2 equivalent, which works out to approximately $4.90 per GJ of natural gas consumed. This is a pass-through charge that appears on every gas bill in Alberta regardless of your retailer.

Is it better to sign a long-term or short-term gas contract?

It depends on your view of future gas prices. A longer term (3–5 years) provides more stability and often a slightly lower per-GJ rate. A shorter term (1 year) gives you flexibility to renegotiate sooner. If you’re unsure, a 2- or 3-year term is a common middle ground.

Does Get Energy offer natural gas plans?

Yes. Get Energy offers both fixed-rate and floating-rate natural gas plans for residential and commercial customers across Alberta. Visit our rates page to see current pricing, or bundle gas and electricity for additional savings.

How Alberta’s Deregulated Energy Market Works (And Why It Benefits You)

If you’ve lived in Alberta for any length of time, you’ve probably noticed something different about your energy bills compared to other provinces: you get to choose your electricity and natural gas provider. That’s because Alberta has one of the most open, competitive energy markets in Canada.

But how does it actually work? And more importantly — how do you make it work for you?

This guide breaks down Alberta’s deregulated energy market in plain language, explains your options, and shows you how to find the best rates without the headaches.

What Does “Deregulated” Actually Mean?

In most Canadian provinces, a single government-owned utility controls the electricity supply from generation to your meter. You don’t get a say in the matter — you pay what they charge.

Alberta took a different approach. Starting in 2001 for electricity and shortly after for natural gas, the province opened up its energy market to competition. This means:

• Multiple retailers compete for your business (there are over 20 licensed electricity retailers in Alberta)
• You choose who supplies your energy and what kind of plan you want
• Rates vary between providers, creating real opportunities to save

Think of it like choosing a cell phone provider. The infrastructure (power lines, gas pipelines) is still managed by your local distribution company — like ATCO, ENMAX, EPCOR, or FortisAlberta — but the actual energy commodity? That’s where your choice comes in.

The Three Players in Alberta’s Energy Market

Understanding who does what helps clarify your bill and your options:

1. Generators

These are the companies that produce electricity — from natural gas plants, wind farms, coal (being phased out), and solar installations. Alberta’s generation mix has shifted significantly: as of 2025, renewable sources now account for roughly 20% of installed capacity, up from just 10% a few years ago. Major generators include TransAlta, Capital Power, and Heartland Generation.

2. Distributors (Wires Companies)

Your local distribution company owns and maintains the poles, wires, and pipelines that deliver energy to your home. In Alberta, the main distributors are:

• ENMAX — Calgary and surrounding areas
• EPCOR — Edmonton and surrounding areas
• FortisAlberta — Rural Alberta and smaller cities
• ATCO Electric — Northern Alberta and rural areas

You can’t choose your distributor — they’re assigned by geography. But you can choose your retailer.

3. Retailers

Retailers like Get Energy buy electricity and natural gas from the wholesale market and sell it to you at either a fixed or variable rate. This is where competition happens and where you have the most power as a consumer.

Your Two Main Options: RRO vs. Competitive Rates

Every Alberta energy consumer falls into one of two categories:

The Regulated Rate Option (RRO)

If you haven’t actively chosen a retailer, you’re on the Regulated Rate Option (RRO). Here’s what that means:

• Your rate is set monthly by the Alberta Utilities Commission (AUC) based on wholesale market prices
• It can fluctuate significantly — in 2022, some months saw RRO rates spike above 20¢/kWh, while other months dropped below 8¢/kWh
• There’s no contract, but also no price protection
• Your distributor acts as your default retailer

The RRO works fine when wholesale prices are low and stable. But when the market gets volatile — as it does during cold snaps, heat waves, or supply disruptions — your bill can jump unpredictably.

Competitive Retail Plans

When you choose a competitive retailer, you get access to plan types that give you more control:

• Fixed-rate plans — Lock in a per-kWh price for 1, 3, or even 5 years. Your energy rate stays the same regardless of what the wholesale market does. This is popular for budgeting certainty, especially with rate comparisons showing when fixed plans beat variable ones.
• Variable/floating-rate plans — Your rate tracks the wholesale market but is often offered at a slight discount or with a smaller markup than the RRO. You benefit when prices are low but face the same volatility risk.
• Green energy plans — Some retailers offer plans backed by renewable energy credits, so your consumption is offset by clean power generation.

How Switching Providers Works (It’s Easier Than You Think)

One of the biggest misconceptions about Alberta’s energy market is that switching providers is complicated. In reality, the process is straightforward:

1. Compare rates — Check what different retailers offer. The Alberta Utilities Commission maintains a rate comparison tool, or you can go directly to Get Energy’s rates page to see current options.
2. Sign up with your new retailer — This usually takes 5 minutes online. You’ll need your site ID (found on your current bill).
3. Your new retailer handles the transfer — They notify your old provider and coordinate the switch. You don’t need to call anyone or cancel anything.
4. No service interruption — The same wires deliver the same electricity. The only thing that changes is who bills you for the energy commodity portion.

The entire process typically takes one to two billing cycles. And with retailers like Get Energy, there are no contracts and no cancellation fees — so you’re never locked in.

Understanding Your Alberta Energy Bill

Whether you’re on the RRO or a competitive plan, your bill has two main components:

1. Energy Charges (What Your Retailer Controls)

This is the cost of the electricity or natural gas commodity itself — measured in cents per kilowatt-hour (¢/kWh) for electricity or dollars per gigajoule ($/GJ) for natural gas. This is the part you can shop around for.

2. Delivery & Transmission Charges (Regulated, Same for Everyone)

These cover the cost of maintaining and operating the grid — the poles, wires, meters, and pipelines that deliver energy to your home. These charges are set by the AUC and are the same regardless of which retailer you choose.

Many Albertans don’t realize that delivery charges often make up 50-60% of their total bill. So while switching retailers can save you money on the energy portion, the total bill reduction depends on your usage. For a deeper breakdown of every line item, check out our guide on understanding your Alberta electricity bill.

How to Get the Best Energy Rates in Alberta

Here are practical strategies that savvy Alberta energy consumers use:

1. Compare Before You Default

Don’t stay on the RRO out of inertia. Even spending 10 minutes comparing rates once a year can save you $200-$400 annually, depending on your household’s consumption.

2. Consider Your Risk Tolerance

If you value predictability and want to know exactly what your energy will cost each month, a fixed-rate plan is your best bet. If you’re comfortable with some month-to-month variation and want to potentially pay less when the market is soft, a variable rate can work — but be prepared for spikes.

3. Lock In When Rates Are Low

If you’re watching the market and competitive fixed rates are historically low, that’s a good time to lock in a multi-year plan. Alberta electricity rates tend to be cyclical — influenced by natural gas prices, weather, and new generation coming online.

4. Look at the Full Package

The cheapest rate isn’t always the best deal. Consider:

• Are there cancellation fees or contracts?
• Is billing straightforward (email invoicing, pre-authorized payments)?
• Is customer service responsive and local?
• Does the retailer offer other services you use (like energy bundles)?

5. Reduce Usage to Amplify Savings

Switching to a cheaper rate is step one. Step two is reducing your energy consumption. Simple changes — like using a smart thermostat, sealing drafts, or shifting laundry to off-peak hours — compound with a better rate to produce meaningful savings.

Solar and Alberta’s Energy Market

Alberta’s deregulated market also makes it one of the best provinces for rooftop solar. Through the micro-generation framework, homeowners with solar panels can:

• Generate their own electricity and reduce their grid consumption
• Export surplus energy back to the grid and receive credits on their bill
• Pair solar with a competitive retail plan for maximum savings

Get Energy’s Solar Club offers electricity rates specifically designed for solar homes — combining net metering benefits with competitive pricing. With Alberta averaging over 300 days of sunshine per year and solar panel costs dropping 40% in the last five years, the ROI on solar in this province is hard to ignore. Learn more in our complete guide to solar panels in Alberta.

Common Myths About Alberta’s Energy Market

Myth: “Switching providers means my power might go out”

False. Your distributor maintains the physical infrastructure regardless of your retailer. Switching providers is a billing change, not a service change.

Myth: “The RRO is always the safest option”

Not necessarily. While the RRO has no contract, it also has no price ceiling. In volatile months, you could pay significantly more than a locked-in fixed rate. The RRO is the default option, not necessarily the optimal one.

Myth: “All retailers offer the same rates”

Not true. Rates vary meaningfully between retailers. Differences of 1-2¢/kWh might sound small, but for a household using 7,200 kWh per year (the Alberta average), that’s $72-$144 in annual savings — just from choosing a different provider.

Myth: “Smaller retailers are less reliable”

False. All licensed retailers in Alberta are regulated by the AUC and must meet the same financial and operational standards. Local retailers like Get Energy often provide more responsive customer service than the large incumbents, because you’re not just a number in a call centre queue.

Why a Local Alberta Energy Retailer Matters

When you choose a local provider like Get Energy — headquartered right here in Alberta — you get:

• Real people answering the phone, based in Calgary, not an overseas call centre
• No contracts and no cancellation fees — because we believe you should stay because you want to, not because you have to
• Competitive rates on both electricity and natural gas
• Simple billing with email invoices and pre-authorized debit
• Support for Alberta’s energy transition through solar programs and green energy options

Frequently Asked Questions

Is Alberta’s energy market deregulated?

Yes. Alberta fully deregulated its electricity market in 2001 and natural gas shortly after. Consumers can freely choose their own energy retailer from over 20 licensed providers.

What is the Regulated Rate Option (RRO) in Alberta?

The RRO is a default monthly rate set by the Alberta Utilities Commission. It fluctuates with wholesale market prices and applies automatically to consumers who haven’t selected a competitive retailer. Read our full guide to the RRO for more details.

Can I switch energy providers without penalty?

With many providers, yes. Get Energy offers no contracts and no cancellation fees. The switch is handled by your new retailer and takes one to two billing cycles with no service interruption.

What’s the difference between fixed and variable rates?

A fixed rate locks your per-kWh price for a set term (1-5 years), giving you budget certainty. A variable rate changes monthly based on the wholesale market — potentially cheaper in soft markets, but riskier during price spikes. Compare the two in our detailed breakdown.

The Bottom Line

Alberta’s deregulated energy market is designed to give you the power — literally. You don’t have to accept the default. By understanding how the market works and comparing your options, you can choose a plan that fits your budget, your values, and your lifestyle.

Ready to see what you could save? Check Get Energy’s current rates — no contracts, no cancellation fees, just straightforward Alberta energy.

Alberta’s Regulated Rate Option (RRO) Explained — Are You Overpaying?

The Default Rate Most Albertans Don’t Know They’re On

If you’ve never actively chosen an energy provider in Alberta, you’re almost certainly on the Regulated Rate Option — commonly called the RRO. It’s the default electricity and natural gas rate set by your local utility, and it’s designed as a safety net. But for most households, it’s also the most expensive option.

How the RRO Works

The RRO is a variable rate that changes every month. It’s set by your local regulated rate provider — typically your distribution utility:

• ENMAX — Calgary area
• EPCOR — Edmonton area
• ATCO — rural and smaller communities

Each month, these providers calculate the RRO based on wholesale market prices, plus a margin to cover their costs and risk. The rate is approved by the Alberta Utilities Commission (AUC).

Why Is the RRO Usually More Expensive?

The RRO includes a built-in risk premium. Because the utility has to offer this rate to anyone who wants it — without a contract — they price in the risk of market volatility. Competitive retailers, on the other hand, can offer lower rates because they manage their energy purchasing differently and because you’re actively choosing them.

Over the past several years, the RRO has consistently averaged higher than competitive fixed rates available on the open market.

Who Should Use the RRO?

The RRO exists as a consumer protection measure — if competitive retailers went out of business or if you moved to a new home, you’d still have electricity. It’s a reasonable short-term option while you shop for a competitive plan.

But staying on the RRO long-term is like renting a car at the airport without checking prices — you’ll always pay more than you need to.

How to Check If You’re on the RRO

Look at your electricity bill. If your retailer is listed as ENMAX, EPCOR, or ATCO (rather than a competitive retailer), you’re on the RRO. You can also check by looking for “Regulated Rate Option” in the charges section.

How to Switch Off the RRO

Switching is free and easy. You can move to a competitive fixed or variable rate in under 5 minutes — no need to call your current utility. Your new provider handles the transfer automatically.

View Get Energy’s current rates and compare them to your RRO rate. Most households save immediately.

The Bottom Line

The RRO is a safety net, not a savings plan. If you’ve been on it for more than a month or two, you’re almost certainly paying more than you need to. Take 5 minutes to compare rates and switch — your future self (and your wallet) will thank you.