Privacy Policy
Last updated: August 21, 2026
Get Energy Corp. ("Get Energy", "we", "us") operates getenergy.ca and getwifi.ca and provides electricity, natural gas and telecom services in Alberta. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
Information we collect
- Account and enrolment information — name, service and mailing address, phone number, email address, site ID or meter number, and account preferences.
- Billing information — banking details for pre-authorized debit, payment history and balance information.
- Credit information — where required to establish service, with your consent.
- Usage information — electricity and natural gas consumption data supplied by your wires provider, and service data for internet, phone and TV products.
- Website and support information — form submissions, uploaded utility bills, email and SMS correspondence, call records, and standard web analytics (pages viewed, device and browser type, approximate location).
How we use your information
- To enrol you with your utility, set up service, and transfer your account.
- To bill you accurately and process payments.
- To provide customer care, respond to enquiries, and handle service issues.
- To send account notices, rate change notifications and service updates.
- To send marketing messages where you have consented, and to improve our products and website.
- To meet legal, regulatory and Alberta Utilities Commission requirements.
Consent
We collect, use and disclose personal information with your consent, except where the law permits or requires otherwise. You may withdraw consent for marketing communications at any time; withdrawing consent for information needed to deliver your service may mean we can no longer provide it.
Who we share information with
We share only what is necessary, and only with:
- Your local wires provider and distribution utility, to enrol and service your account.
- Our billing and settlement provider, payment processors and credit bureaus.
- Service and network partners who deliver the products you order, including internet, phone and TV suppliers.
- Professional advisors, and authorities where required by law.
We do not sell your personal information.
Cookies and analytics
Our websites use cookies and similar technologies for site functionality, analytics and advertising measurement (including Google Analytics, Google Ads and Meta tools). You can control cookies through your browser settings; blocking them may affect how the site works.
Email and SMS
We send transactional messages about your account, and marketing messages only where you have opted in. Every marketing email includes an unsubscribe link. To stop text messages, reply STOP to any message or email info@getenergy.ca. Message and data rates may apply.
Safeguards and retention
We protect personal information with physical, organizational and technical safeguards appropriate to its sensitivity, including access controls and encryption in transit. We keep information only as long as needed for the purposes described here or as required by law, then securely destroy or anonymize it.
Storage and transfers
Information is stored in Canada and, for some service providers, in the United States. Where information is held outside Canada it may be accessible to courts and law enforcement in that jurisdiction.
Your rights
You may request access to the personal information we hold about you, ask us to correct it, or ask questions about this policy. Write to our Privacy Officer at customercare@getenergy.ca, call (780) 665-4771, or mail 200 - 9715 Main Street, Fort McMurray, AB T9H 1T6. We respond within 30 days. If you are not satisfied, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy from time to time. The revised version is posted here with a new "last updated" date.
Third Party Offers and TELUS Terms
Third party Services and Advertisers
Our services may contain links to third-party websites or services that are not owned or controlled by the Company. The company assumes no responsibility for the content, privacy policies or practices of any third-party websites or services. You acknowledge and agree that the company is not responsible or liable for any damage or loss caused by your use of such content goods or services available on third-party platforms.
If you opt in, your basic information — your name, phone number, email address and service address — may be shared with select Partners including TELUS to facilitate exclusive and discounted offers.
By opting in you explicitly agree that third-party (TELUS) may contact you directly regarding offers. You may revoke consent at any time by emailing info@getenergy.ca or calling us at (780) 665-4771.