Privacy Policy:

Notice Specific to Information Available on this Website

 

 

The purpose of this Online Privacy Statement is to inform you about the types of information we gather online at getenergy.ca, how we use that information, and the choices you have regarding your data.

 

 

What information we collect

  • Personally Identifiable Information: This includes your name, mailing address, phone number, e-mail address, and employer. We collect this when you enter your information into our website forms.

  • Non-Personally Identifiable Information: We use cookies and tracking technologies, including Google Analytics and Facebook Pixels, to collect data such as your IP address, browser type, and search terms to improve our site’s efficiency.

Why we collect your information

Our main goals in collecting information are to provide customers with superior service and to provide all visitors a smooth, efficient, and personalized experience while using our Site.

We use Non-Personally Identifiable Information on an aggregated basis to analyze customer behavior to help us understand how visitors use our Site and to measure interest in the various pages. We use this information to improve the content of our Site and to make our Site easier to use.

Why we use your information

We gather and use information in a number of ways, including the following:

Surfing: We collect certain Non-Personally Identifiable Information when you visit our Site. We collect this information to help run our Site more efficiently and to monitor the level of activity on our Site.

Help Desk Support: We may collect certain information when you request technical support. This information is necessary to identify your systems, understand the configuration of the products, diagnose your questions, and provide solutions.

Newsletters & Promotional E-mails: We collect Personally Identifiable Information when you ask to receive newsletters, promotional e-mails, and other information. We use this information to provide you with the information you request.

Contact Information: If you contact us, we may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide better service in the event you contact us again and so that we can follow-up on your request for information.

Sharing and Protecting your information

We do not sell, trade, or rent to others the Personally Identifiable Information we collect online.

  • Mobile Information Sharing Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Security: We employ physical, electronic, and managerial processes to safeguard and secure the information we collect online.

Accessing and changing your information

We take care in ensuring that your information is accurate. You may contact us at any time to review, correct, or delete your personally identifiable information from our files.

SMS Service & Consent

By providing your phone number on our website forms, you are providing express written consent to receive SMS text messages from Get Energy.

  • Use Case: SMS messages are used specifically for appointment reminders, responding to customer inquiries, and providing customer support.

  • Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to the number you received the message from.

  • Help: Text “HELP” for assistance, or email us at support@getenergy.ca.

  • Requirements: Message and data rates may apply. Message frequency varies. Users must be 18 years of age or older. Carriers are not liable for delayed or undelivered messages.

Links to other Web sites

Parts of our Site contain links to third-party Web sites for your convenience and information. If you use these links, you will leave our Site. Please understand that we do not control the content and are not responsible for the privacy practices of other site. We suggest that you carefully review the privacy policies of each site you visit. This Online Privacy Statement does not cover the information practices of those Web sites linked to our Site.

Changes to this statement

If there are changes to this statement, we will post them here. Regardless of changes, we will always handle your data in accordance with the version of the statement in place at the time you provided your information.