Get Energy Corp TERMS & CONDITIONS
Whenever we refer to “Get Energy Corp”, “we”, “our” and “us”, it means Get Energy Corp, except where context requires otherwise. Whenever we refer to “Customer”, “you”, and “your”, it means the Account Holder on the Sign Up Form, except where context requires otherwise. Get Energy Corp is operating under the Electricity and Natural Gas Marketing Business Licences issued to Utility Network & Partners Inc.
1.1 Your Basic Cancellation Right
You may cancel this Energy agreement at any time without penalty by providing us with a minimum of 10 business days written notice by submitting a completed Cancellation Form via My Account.
1.2 Cooling Off Period
Provincial law also allows you to cancel this Energy agreement without cost or penalty;
- Within 10 days from the date that this Energy agreement becomes binding on you.
- If a marketing Energy agreement, including an internet marketing Energy agreement, presently exists for the same property, except where the existing marketing Energy agreement is to expire on or before the commencement of the new marketing Energy agreement.
The Energy Charge you agree to pay for and the Energy we supply to you is set out in the Sign-up Form, and is based on the Energy Plan you have chosen. You agree to pay for and we agree to sell you Electricity and or Natural Gas based on the agreed Energy Charge, plus the Administration Charge and other applicable charges.
2.2 Variable Electricity or Natural Gas Rate
The wholesale cost of Energy plus a margin as detailed in Section 8. The margin on the wholesale cost is subject to change with due notice.
2.3 Stable Electricity or Natural Gas Rate
- If the rate you have chosen is a Stable Electricity or Natural Gas Rate, we will honour that stable rate for the term specified in your Energy Plan, so that your stable rate will not change over that term. When the term for a Stable Electricity or Natural Gas rate specified in your Energy Plan expires, you will be charged our lowest applicable Stable Electricity or Natural Gas Rate. If one does not exist, you will be charged our Variable Electricity or Natural Gas rate, plus applicable charges.
- Customers may switch between rates, (provided that the customer qualifies for such rate plan) by submitting a completed Rate Change Request Form via My Account. A minimum of 10 business days notice is required. The new Rate Plan will become effective following the next meter read (conditional on the meter read date starting on or after Rate Effective Date). If the new rate plan requires a prudential security payment and the customer has not previously paid this prudential security, then the prudential security payment will be withdrawn from the customer’s bank account within 10 business days of the date of the rate change.
- To exit a stable rate Energy agreement, the customer must submit a completed Rate Change Request Form or a Cancellation Form via My Account, whichever is applicable. A minimum of 10 business days notice applies.
- Expiry date of the current effective rate for each commodity is displayed on the customer’s monthly bill.
- The administration rates and variable rates will be based on the current rates in effect at the time of the switch date.
- Stable Electricity or Natural Gas rates may not be available to interval sites or sites over 8000 GJ as designated by the Distribution Company.
2.4 Electricity Micro-Generation
Electricity exported to the grid by Small Micro-Generators (MG), as defined under the provisions of the Province of Alberta, Electric Utilities Act, Micro-Generation Regulation, is calculated based on meter read information provided by your Distribution Company. The exported electricity metered data is processed on a monthly basis and will be included as a ‘MicroGen Credit’ on your bill. The rate paid for electricity exported to the grid will be calculated based on the Stable Rate chosen by the customer. The Variable Electricity rate is not available for MicroGen sites.
2.5 Prudential Security Payment
- We may require the Customer to pay a Prudential Security Payment in an amount determined by us, including without limitation, under the following circumstance:
i) If the Customer does not have a satisfactory credit rating or credit history, as reasonably determined by us.
ii) If the Customer is a business and not a residential consumer.
iii) If the Customer chooses a rate that is supported by a Prudential Security Payment.
- The minimum amount of Prudential Security Payment is based on the selected Electricity or Natural Gas rate and the Tariff Rate Code as assigned to your site by the Distribution Company. The maximum amount of Prudential Security Payment will be the equivalent to two times the average monthly Electricity or Natural Gas bill. We reserve the right to request an increase of the Prudential Security Payment if the amount collected is lower than two times the average monthly Electricity or Natural Gas bill.
- The full amount of the Prudential Security Payment must be debited from the Customer’s bank account prior to the site enrollment.
- We will pay the Customer an annual interest rate of 5.00% on the Prudential Security Payment to be applied as a credit on the Customer’s monthly Energy bill, starting on the second billing cycle and to continue until the Energy agreement is terminated.
- The Prudential Security Payment amount collected from the customer will be assigned to the prudential account and used as security required by AESO and/or the respective Distribution Company by which the customer is serviced.
- If we do not receive the Customer’s normal monthly payment for energy consumed by the due date indicated on the bill, we reserve the right to apply the funds from the Prudential Security Payment toward the outstanding billed amount and de-enroll the site(s). Any remaining funds including accrued interest will be refunded to the Customer.
- Return of the Prudential Security Payment will be made after a final bill is issued with a zero balance. Refunds are made by Interac e-Transfer and are issued at the end of each calendar month.
2.6 Additional Charges
In addition to the Energy Charge, you are responsible for Administration Charges and Other Charges related to the supply of Energy to your Site. We will show all such charges as separate line items on your bill.
2.7 Paper Bill Fee
If a paper bill has been requested, a $2 fee will be added to each monthly bill to cover the processing and mailing cost.
3.1 Offer Conditions
To be eligible for this program, your site(s) must be located in the Province of Alberta. This offer is not open to customers purchasing electricity for Sites located in certain Rural Electrification Associations, in the City of Medicine Hat service area, customers purchasing Natural Gas for sites located in a rural gas co-op or who will use more than 250,000 kWh of electricity or 8000 GJ of Natural Gas annually.
3.2 Start Date
We will begin on the effective date of enrollment of your Site ID(s) with the Distribution Company.
3.3 Conditions of Supply
Before we arrange for the supply of Energy to your Site, and before this Energy agreement comes into effect:
- You must meet our credit requirements; and
- The Distribution Company must enroll your Site with us designated as your retailer.
3.4 Credit Requirements
You agree to provide us with and authorize us to request and receive from third parties reasonable financial and credit information. You agree to maintain credit worthiness satisfactory to Get Energy Corp at all times while this Agreement is in effect. If you do not maintain credit worthiness satisfactory to Get Energy Corp, we may cancel this Energy agreement at our discretion.
3.5 Appointing Us as Your Agent
- By entering into this Energy agreement, you appoint Utility Network & Partners Inc. o/a Get Energy Corp as your limited agent to arrange for the supply of Energy under this Energy agreement. This agency ends when Get Energy Corp has fulfilled its obligations under this Energy agreement. We will act as your agent only for purposes directly related to this Energy agreement.
- Under Rule 010 of the Alberta Utilities Commission, by signing this Agreement, you hereby authorize and provide your consent, at no cost to you, for Get Energy Corp as your representative to request and obtain Historical Monthly Consumption Usage Information from the Distribution Company that provides electricity or Natural Gas distribution services to your site address.
- You agree that we are not your financial advisor and therefore have no liability for the choices you make with respect to your Energy Plan.
4.0 BILLING AND PAYMENT
We will bill you regularly, based on the most current Contact Information we have on file for you and you must pay your bill in full. Your bill will be processed on a monthly basis and the timing of which will generally follow the meter read cycle adopted by the Distribution Company. Furthermore, the meter read cycle determines the payment due date which may vary from month to month. Your bill will include charges and adjustments for all Energy supplied to you under your chosen Energy agreement, as well as other charges as set out in this Energy agreement. The portion of your bill related to consumption is based on your metered Energy consumption and estimates of Energy consumption that the Distribution Company make. Therefore, your consumption information may be adjusted periodically and we will bill you a debit or credit. You are responsible for paying all bills in connection with your Energy agreement, even those we send after the end of the Term. Subject to applicable laws, you are responsible for all charges on your bill, even if you don’t receive your bill on time, or at all, for any reason. This includes, without limitation, an interruption in postal service or a situation where we don’t have your correct Contact Information. We may cancel this Energy agreement if you don’t pay your bills on time.
4.2 Pre Authorized Debit Agreement (PAD)
As a normal rule, the monthly Get Energy Corp bill will be processed for the full amount owing under the terms and conditions of the PAD transaction and will be processed on the 7th calendar day of the month following the invoice statement date. Furthermore:
- You acknowledge this authorization is provided for the benefit of Get Energy Corp and your bank, and is provided in consideration of your bank agreeing to process payments and credits against your account in accordance with the rules of the Canadian Payments Association;
- You warrant and guarantee that the digital signature on this Energy agreement also acts as a signature for the PAD Agreement;
- You authorize Get Energy Corp to draw or deposit on your account number with the branch of the financial institution where you maintain an account. This authorization cannot be cancelled if there is an outstanding Billing balance due and payable to Get Energy Corp;
- You undertake to inform Get Energy Corp, in writing of any change in the account information provided in this Authorization at least 10 days prior to the next due date of the PAD;
- You acknowledge that your bank is not required to verify that a PAD has been issued in accordance with the particulars of your authorization including, but not limited to, the amount and further acknowledge that your bank is not required to verify that any purpose of payment for which the PAD was issued has been fulfilled by Get Energy Corp as a condition to honouring a PAD issued or caused to be issued by Get Energy Corp on your account. Revocation of this authorization does not terminate any Energy agreement for goods or services that exists between you and Get Energy Corp. Your authorization applies only to the method of payment and does not otherwise have any bearing on the Energy agreement for goods or services exchanged.
- You will provide us with a copy of the Void Cheque or Bank Account confirmation issued by the bank.
4.3 Estimated and Actual Consumption
The portion of your bill related to consumption is based on your metered Electricity or Natural Gas consumption or estimates of consumption that the Distribution Company make. Periodically, the Distribution Company will make adjustments between estimated and actual consumption and we will adjust your bill.
4.4 Late Payments or Disputed Bills
- If we do not receive your payment by the date indicated on your bill, we will charge you a Dishonoured Payment Fee. If a single payment for multiple sites is dishonoured, then the applicable fee will be charged per site. If you dispute your bill, you must pay the bill in full while the dispute is being resolved. You are responsible for all legal and collection fees associated with us trying to collect any amounts owing from you. If you do not pay your bills on time, we may cancel this Energy agreement and seek recovery of all related costs.
- The Customer may dispute a bill up to 30 days upon receipt of a bill; it is their responsibility to review and ensure they are being billed on the correct rate and Site ID and notify us of an error as soon as possible.
5.0 CHANGES TO THE SUPPLY OF ELECTRICITY AND OR NATURAL GAS AND TERMINATING THE AGREEMENT
- You must give us at least 10 business days written notice before you move by submitting a completed Moving Notification form via My Account. Any interruption in supply of Electricity or Natural Gas or other services caused by your failure to give us 10 business days written notice and any additional costs either of us incur in serving the new location will be your responsibility.
- If the new location is within a territory we serve and you wish to have Get Energy Corp provide service at that new location, you must complete a new Sign-Up Form via My Account.
- If you move outside of Alberta or to a territory we do not serve, the Energy agreement will end on the date of de-enrollment and you will remain responsible for any outstanding obligations under the cancelled Agreement until satisfied in full.
5.2 Transferring this Energy agreement
We may transfer this Energy agreement to another Energy retailer by giving you notice. You may not transfer this Agreement to any other person or business.
5.3 De-Enrollment and Outstanding Obligations
When this Energy agreement ends, we will ask the Distribution Company to de-enroll your site. Outstanding obligations under this Agreement will survive the cancellation, termination or expiry of this Agreement until the de-enrollment is finished and any outstanding obligations (including any obligation to pay) under this Agreement have been satisfied in full.
5.4 Our Termination Rights
We may cancel all or a portion of the Agreement without penalty.
- Immediately on notice to you if you do not fulfill any of your obligations under this Agreement.
- On one month’s notice to you if you use more than 250,000 kWh of Electricity or 8000 GJ of Natural Gas at your site in the twelve-month period preceding notice of termination.
5.5 Credit Balance
At the end of your Energy agreement and after final reconciliation of all accounts outstanding, if there is a credit balance greater than $5.00, it will be refunded to you via Interac e-Transfer and sent to the current email address on file at the time of termination of the account. If there is a credit on your account in the amount $5.00 or less, the account will be closed and the credit balance will be written off.
6.0 UNEXPECTED EVENTS
Certain events beyond our control may make it impossible for us to fulfill our obligations under this Agreement. We are not legally responsible to you in those events and will resume our obligations as soon as we reasonably can. This Energy agreement will otherwise remain in full effect.
7.0 OTHER DUTIES AND RESPONSIBILITIES
7.1 Limitation of Responsibilities
AS YOUR ENERGY RETAILER, WE DO NOT CONTROL AND ARE NOT RESPONSIBLE FOR THE PHYSICAL SYSTEMS THAT SUPPLY YOUR ENERGY, THE CONTINUITY OF YOUR ENERGY SUPPLY OR THE QUALITY OF YOUR ENERGY SUPPLY (INCLUDING BUT NOT LIMITED TO GENERATION, TRANSMISSION, WIRES SERVICES, VOLTAGE AND FREQUENCY OF ELECTRICITY AND PRESSURE AND FLOW OF NATURAL GAS). OTHERS, INCLUDING THE DISTRIBUTION COMPANY, CONTROL THESE THINGS AND WE ARE NOT RESPONSIBLE FOR ANY OF THEM. YOU ARE SUBJECT TO THE TERMS AND CONDITIONS OF DISTRIBUTION SERVICE AND TARIFFS OF THE DISTRIBUTION COMPANY OR ITS AGENT. FAILURE TO COMPLY WITH THOSE TERMS AND CONDITIONS MAY RESULT IN YOU BEING DISCONNECTED FROM THE DISTRIBUTION SYSTEM AND SUBJECT TO FEES OR OTHER CHARGES. WE ARE ONLY RESPONSIBLE FOR DAMAGES CAUSED DIRECTLY BY OUR ACTIONS AND THE ACTIONS OF THOSE FOR WHOM WE ARE RESPONSIBLE AT LAW. WE ARE NOT RESPONSIBLE FOR PUNITIVE, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, OR DAMAGES FOR LOSS OF USE, REVENUE, PROFITS OR OPPORTUNITY. THIS PROVISION SURVIVES CANCELLATION, TERMINATION OR EXPIRY OF THE ENERGY AGREEMENT.
The information you provide to us will be used to establish and collect money for your account, to arrange for the supply of Energy under this Agreement, for credit assessment and reporting purposes, for law enforcement activities and to communicate with you. The information you give us may also be shared with the Distribution Company. We may also share your information with any party to whom we transfer, grant or pledge – or intend to transfer, grant or pledge – an interest in this Agreement. We may use your information to develop, enhance, market or provide future products or services, to understand customer needs and preferences and to meet legal and regulatory requirements. Your information won’t be collected, used or disclosed for any other reason unless authorized by law.
7.3 Notices and Customer Contact Information
- If you wish to take action under this Agreement, including providing cancellation notice or updating your Contact Information, you must do so by logging in to My Account on our website at www.getenergy.ca
- You can only change the name on the Energy agreement if it is in connection with a valid legal name change.
- We will provide you with written notice (based on your most current email address on file) of any changes or significant actions we take under this Agreement. You agree that the written notice may be made on your bill, included with your bill or sent by email to your current email address on file.
- You agree that we may send you market-related information to your email address on file from time to time. You will have the choice of opting out from such communications.
- You are responsible for ensuring we have a current record of your Contact Information and your email address. We are not responsible for any loss you suffer from not receiving a notice because we didn’t have your most current Contact Information or email address.
- For further information, please contact us at:
7.4 Entire Energy agreement and Execution
This Energy agreement together with the terms as outlined in the PAD Agreement and acknowledgement of the Get Energy Corp Online Privacy Statement represents the entire agreement between us.
7.5 Waiver and Remedies
No failure or delay to exercise a right under this Energy agreement will cancel that right. Seeking one remedy does not prevent either one of us from seeking any other remedies we are entitled to seek.
7.6 Fixing Legal Problems with the Energy agreement
If any part of this Energy agreement cannot be enforced, we agree to fix that part of this Energy agreement to make it enforceable without changing the intention of this Energy agreement. If that part cannot be fixed without changing the intention in this Energy agreement, it will be removed and the rest of this Energy agreement will stay in effect.
7.7 Additional Contact Person
You may add another person to your account who you would like to be authorized to make decisions regarding your account. You agree that Get Energy Corp may fully rely on and that you will be bound by the decisions, information and directions provided to Get Energy Corp by such other person. This can include contacting us to discuss the bill, making decisions about Electricity or Natural Gas rates or update banking or personal information (such as email address etc.). The Contact Person may not open or close an account in your name. The Contact Person’s name will not be displayed on the bill but will be noted in our records. To add an Additional Contact Person to your account, please call or email us at:
You agree that you are the account holder in relation to the Site ID(s), or are authorized by the account holder in relation to the Site ID(s) and have the authority to enter into this Energy agreement. We are relying on that authority for the purposes of this Energy agreement.
Within this Energy agreement all definitions of terms are defined in the Glossary of Terms which can be found under Glossary.
Administration fee charged is a flat rate of $6.47 per month per customer site.
Customers who purchase Electricity and Natural Gas together will pay $10.97.
Customers who consume over 4000 kWh per month will be charged an additional $0.00175/kWh.
Variable Electricity Rate Formula:
SUM ((HC + LL + UFE)*(PP + STC + SA))
SUM ( HC )
= Wholesale + Margin = Variable Electricity Rate
HC:means the hourly consumption of electricity for the customer’s profile class as determined by the Distribution Company over a calendar month;
LL:means the Line Loss as provided by the Distribution Company. For customers in the ATCO and EPCOR zones, it is dynamic and changes from month to month. The information used to calculate the LL is obtained from the WCI transaction (as referenced within under the Systems Settlement Code as administered by the AUC). For customers in all other distribution zones, the line loss factor is provided by the Distribution Company and referenced as a percentage;
UFE:means the unaccounted for energy. The UFE factor is obtained from the SSI transaction as provided by the Load Settlement Agent (LSA). The LSA is the operating division within each Distribution Company;
PP:means the hourly power pool price as published by the Alberta Electric System Operator;
SA:means adjustment to reflect differences between settlement & metered data;
STC:means the Spot Trading charge as published by the Alberta Electric Systems Operator (AESO).
- Variable Electricity Rate: Per the calculation as referenced above in the Variable Electricity Rate formula. This rate is established on the first day of the following month.
- 30 Day Average Electricity Rate: A moving 30 Day Average Rate is calculated. The calculation is based on real time hourly data as posted on the AESO website. The rate information is updated each hour of the month and posted on the Get Energy Corp website to allow customers to monitor the trend in pricing
- Monthly Meter Read: Each meter is read (typically monthly) by the Distribution Company. The difference between one read and the next is referred to as Monthly Consumption.
- Monthly Consumption Usage and Billing: It is impossible to read every meter in the province on the last day of the month. As such, each Distribution Company reads meters progressively during the month, typically breaking the month into 20 cycles. Given that meter reads, as taken by the Distribution Company, generally spans from one month into the next, (example: February 13th to March 12th). The metered consumption on your monthly bill is calculated to indicate how much energy was consumed during each portion of the respective calendar month.
- For Customers on the Variable Electricity Rate: The Variable Electricity Rate is applied to the previous month’s consumption (example: the consumption during February). For the portion of the consumption that lapses into the following month, the 30 Day Average Rate is used to price that portion of monthly consumption (example: March 1 to the 12th). In subsequent monthly bills, the 30 Day Average Rate will be cancelled and re-billed (trued-up and adjusted) to reflect the Variable Electricity Rate.
- Variable Natural Gas Rate: The Variable Natural Gas rate is based on the monthly Alberta Market Price published on the NGX at http://www.ngx.com plus a Transaction Fee of $0.90 per GJ. This rate is established on the first day of the following month.
9.0 GOVERNING LAW
The Energy agreement is governed according the laws of the Province of Alberta and the laws of Canada that apply in Alberta.